Samiana AI (Samiana LLC) PRIVACY POLICY

Effective Date: January 15, 2026

Last Updated: February 13, 2026

This Privacy Policy describes how Samiana LLC (“Company,” “we,” “us,” or “our”) collects, uses, and shares information in connection with our website(s) and services. We market the Services under the brand name “Samiana AI.”

1. SCOPE
   

   This Privacy Policy applies to:

   • Visitors to our website(s), including Samiana.ai (the “Site”).

   • Customers login to our user portal (the “Portal”)

   • Business customers and authorized users who use our software-as-a-service offerings (the “Services”).
   

   If you are an end user interacting with a business customer’s use of our Services (for example, a caller whose call may be recorded or transcribed at a customer’s direction), please note that we may process information on behalf of that customer. In those cases, the customer controls the data and their privacy practices may apply.

2. INFORMATION WE COLLECT
   

   A. Information you provide

   Depending on how you interact with us, we may collect:

   • Contact information (e.g., name, email, phone number, company)

   • Account information (e.g., login credentials, admin/user roles, authentication details)

   • Support and communications (e.g., support tickets, emails, chat messages, meeting notes)

   • Information you submit through forms, configuration screens, or uploads in the Portal

   B. Information we collect automatically (Site/Portal)

   When you use the Site or Portal, we may automatically collect:

   • Device and browser information

   • IP address and approximate location (e.g., city/state)

   • Log data (timestamps, pages/screens viewed, feature usage, error logs)

   • Cookies and similar technologies (see Section 6)

   C. Information processed through the Services (“Customer Data”)

   Depending on configuration, the Services may process information submitted by or on behalf of customers, which can include:

   • Call audio recordings (if enabled by the customer)

   • Call transcripts (if enabled)

   • Call metadata (e.g., timestamps, duration, routing outcomes)

   • Scheduling or message content (depending on workflow configuration)

3. HOW WE USE INFORMATION
   
   We use information to:

   • Provide, operate, and maintain the Site, Portal, and Services

   • Create and manage accounts and authenticate users

   • Provide customer support and respond to requests

   • Monitor, secure, and improve the Site/Portal/Services (including troubleshooting and performance)

   • Send administrative and service communications (e.g., updates, security notices, billing notices)

   • Comply with legal obligations and enforce agreements

   • Prevent fraud, abuse, and security incidents

   We may use analytics and similar tools to understand how the Site and Portal are used and to improve performance and user experience.

4. PAYMENT PROCESSING
   
   Payments in the Portal are processed by a third-party payment processor (currently Stripe). When you enter payment information, it is collected and processed directly by the payment processor. We may receive limited information such as billing contact details, payment status, and partial payment method details (for example, the last four digits and expiration date of a payment method), but we do not store full card numbers.
   The payment processor’s handling of payment information is governed by its own privacy policy and terms.

5. HOW WE SHARE INFORMATION
   
   We may share information:

   • With service providers that help us operate the Site, Portal, and Services.

   • With Customer-authorized users and administrators (for account and service operations).

   • For legal and safety reasons (e.g., to comply with law, respond to lawful requests, protect rights/safety, investigate fraud/abuse).

   • In connection with a business transaction (e.g., merger, acquisition, financing, or sale of assets).

   We do not sell personal information. We do not share personal information for cross-context behavioral advertising as those terms are defined under California law. If this changes, we will update this Privacy Policy and provide any required opt-out mechanisms.
   

6. COOKIES & SIMILAR TECHNOLOGIES
   
   We may use cookies and similar technologies (including pixels, tags, and SDKs) to:

   • Keep you logged in and maintain sessions in the Portal

   • Remember preferences and settings

   • Provide core Site/Portal functionality, security, and fraud prevention

   • Understand usage and improve the Site, Portal, and Services (for example, performance monitoring and troubleshooting)

   You can control cookies through your browser settings and, where available, through any cookie preference tools we provide. Disabling cookies may impact certain features of the Site/Portal (such as staying logged in or remembering preferences).
   

7. DATA RETENTION
   
   We retain personal information as long as necessary for the purposes described in this Policy, including to provide the Site/Portal/Services, comply with legal obligations, resolve disputes, and enforce agreements.

   Customer Data retention (including call recordings/transcripts where enabled) is governed by customer configuration and applicable agreements (e.g., the MSA, Order Form, Product Schedule, and/or DPA).
   

8. SECURITY
   
   We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect information. While we work to protect information, no security measures can guarantee absolute security.

9. YOUR CHOICES
   
   • Marketing emails: You can opt out by using the “unsubscribe” link or contacting us at support@samiana.ai.

   • Account information: Authorized users can update certain details in the Portal (if available) or by contacting support.

   • Cookie controls: Use browser controls and any cookie tools we provide (if applicable).

10. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
    
    If you are a California resident, you may have the right to:

    • Know/access the personal information we collect about you

    • Delete personal information (subject to exceptions)

    • Correct inaccurate personal information

    • Opt out of sale or sharing (if applicable) and use a user-enabled global privacy control (GPC), where required

    • Limit certain uses/disclosures of sensitive personal information (if applicable)

    • Not be discriminated against for exercising privacy rights

    We will verify your request before responding. You may use an authorized agent to submit requests as permitted by law.
    
    To submit a request, contact us at:

    Email: support@samiana.ai

    Address: 86 Parkgrove Drive, South San Francisco, CA 94080

    (Include: your name, the email you used with us, and the request type.)

    If we process personal information on behalf of a business customer (as a “service provider/processor”), some requests may need to be directed to that customer.

11. DO NOT TRACK
    
    Some browsers offer a “Do Not Track” (“DNT”) signal. Because there is no consistent industry standard for DNT, our Site may not respond to DNT signals. We may allow you to control certain tracking through cookie controls and browser settings.

12. CHILDREN
    
    Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. HIPAA / PHI
    
    Our Services are not intended to process “protected health information” (“PHI”) unless we have executed a Business Associate Agreement (“BAA”) with the customer. Customers are responsible for configuring workflows and providing notices/obtaining consents as required by law.

14. CHANGES TO THIS PRIVACY POLICY
    
    We may update this Privacy Policy from time to time. We will update the “Last Updated” date and may provide additional notice if changes are material.

15. CONTACT US
    Samiana LLC (brand: “Samiana AI”)

    Attn: Privacy

    86 Parkgrove Drive

    South San Francisco, CA 94080

    Email: support@samiana.ai